COLP Effective File Review Process

COLP Effective File Review Process

06/03/2020 by

Gail Biddulph

Business success is driven by consistent, repeatable systems.

At the heart of every successful Law Firm is a high, consistent standard of client service delivery.

The role of COLP and management of file reviews is pivotal to the continuous improvement of client service.

Based on my experience of reviewing and managing improvement from 45,000 file reviews, below is a process showing the steps for the coveted, continuous improvement process.

If you would like support to gain maximum business and compliance benefit from your file reviews, I’m only an email away and will be delighted to help.

COLP audit process and benefits COLP audit process and benefits