Legal Sector
Gail works extensively with law firms wishing to make a long-lasting difference through responsible, transformational, sustainable growth.
Her clients range from high street and boutique firms to global brands, as well as law firm suppliers and support facilities.
Gail held pivotal law firm management roles before she became a leading law firm consultant.
Unique Opportunity
As a regulated profession, UK lawyers have a unique, yet often under utilised opportunity to reduce stress and improve performance, yet it is often overlooked.
Gail delivers not just the strategic "what to do" but also dives deep into the precise actions of "how to". The results are delivered with pinpoint accuracy based on changing the hearts and minds of people, performance and profit.
Often people or performance projects alleviate current symptoms, but do not address the root cause. Gail works at a root cause level for lasting people performance and profit improvement.
Partner Mentoring
Trusted advisors working closely with law firm partners require knowledge and experience of elements not seen in other sectors.
Forward-thinking law firms relish the opportunity to work with Gail, taping in to her vast experience of people, performance and profit within the legal and professional services sectors.
Turning burdonsome tasks into opportunities for client attraction, brand enhancement, reputation and competitive edge.
Mental Health & Wellbeing
The majority of lawyers are experiencing daily levels of stress which they feel is detrimental to their wellbeing. However, many do not disclose their feelings for fear of stigma, resulting in career, financial or reputational consequences.
Whilst many firms do have mental health policies and wellbeing training or even signposting to external support in place, the problem continues to grow.
There is now a strong case for profession-wide change.
Gail's approach is pre-emptive, operationally based and has been proven to improve mental health, productivity, performance and of course client satisfaction.
Top Performance
What would your firm look like if all your lawyers performed at the level of your top-performer?
Gail has a track record of identifying the precise cause of stressed, low performance and turning into taking sustainably high, happy performance.
Mental health, productivity and client satisfaction improves.
Bespoke Services
Every firm is different and Gail's service delivery is tailored for each client.
From a confidential conversation to lunch-time partners meeting to workshop/training to coaching or consultancy.
The focus is on delivering the results by improving every hidden facet of your business making sure your business is a force for good with happy, healthy people delivering remarkable service to your clients.
Profitable Fixed-Fee Pricing
Gail introduced the concept of “Profitable Fixed-Fee Pricing” within the defendant insurance arena, thereafter advising firms how to price commensurate with expertise and client experience.
Whilst fixed fee pricing has become the norm, many firms have untapped profit opportunities within fixed fee arrangement.
Client Service Delivery
Continuously staying ahead of competitors and attracting the best clients is a multi-disciplined art and one that Gail has mastered. All clients assess the service they receive. Gail uses her expertise to analyse key data points so firms score top marks beyond on-line review communities and simultaneously reduce operational costs and management time.
Business Building For Lawyers
Gail set up and managed the setup and delivery of the UK's first multi-disciplinary MBA course, Business Building For Lawyers. The evidence-based course offered fractional world-class expertise and transformed the fortunes of law firms, enabling thriving on every level.
The Law Society
Working closely with former chief executives and teams, Gail has guided the operational and management aspects of Lexcel and subsequent accreditations. She has also worked on behalf of The Law Society delivering the national roll out of Lexcel performance and profitability benefits.
UK's First Outsourced Legal Services
Gail setup, scaled and sold the UK’s first exclusive law firm transformational improvement company. She managed over 46,000 outsourced file reviews and the subsequent improvement plans for hundreds of law firms from boutique to Magic Circle.